phpBB2Refugees.com Logo
Not affiliated with or endorsed by the phpBB Group

Register •  Login 

Continue the legacy...

Welcome to all phpBB2 Refugees!Wave Smilie

This site is intended to continue support for the legacy 2.x line of the phpBB2 bulletin board package. If you are a fan of phpBB2, please, by all means register, post, and help us out by offering your suggestions. We are primarily a community and support network. Our secondary goal is to provide a phpBB2 MOD Author and Styles area.

Reset passwords not working


 
Search this topic... | Search General Support... | Search Box
Register or Login to Post    Index » General Support  Previous TopicPrint TopicNext Topic
Author Message
RefugeeBob
Board Member



Joined: 13 Mar 2011

Posts: 31



PostPosted: Wed Apr 25, 2012 5:22 pm 
Post subject: Reset passwords not working

I sometimes hear from a user who has used the "I forgot my password" option and has received a new password via e-mail, but the new password does not work. I'll ask for the new password and test it myself, but it does not work. I'll manually change the user's password to that, then it works. I don't know if this happens in all cases since I wouldn't hear from anyone if there's not a problem.

Has anyone experienced this? Any idea what might cause this?

Thanks.
Back to top
Salvatos
Board Member



Joined: 19 Feb 2009

Posts: 414
Location: Québec


flag
PostPosted: Wed Apr 25, 2012 9:52 pm 
Post subject: Re: Reset passwords not working

I suppose we would know by now if it were a general phpBB2 error, so it's probably on your side. Can't say I know what would cause it, though.

Maybe check if the new password sent is actually the encrypted one instead of the normal one (check the database). Ask some other users to try it if you can, or test yourself with a fake account, to see if there's anything in common with the new passwords. Have them try to log in with their old password after changing it, maybe they get sent a new one but it's not saved in the db due to some error. Check your error log to see if there are missing files that get called when they do it.

What MODs are you using?
Back to top
RefugeeBob
Board Member



Joined: 13 Mar 2011

Posts: 31



PostPosted: Wed Apr 25, 2012 10:23 pm 
Post subject: Re: Reset passwords not working

Salvatos wrote:
I suppose we would know by now if it were a general phpBB2 error, so it's probably on your side. Can't say I know what would cause it, though.

Maybe check if the new password sent is actually the encrypted one instead of the normal one (check the database). Ask some other users to try it if you can, or test yourself with a fake account, to see if there's anything in common with the new passwords. Have them try to log in with their old password after changing it, maybe they get sent a new one but it's not saved in the db due to some error. Check your error log to see if there are missing files that get called when they do it.

What MODs are you using?


Sorry, I didn't mean to suggest that it's a general phpbb2 problem. I just wondered if anyone had encountered this and had tracked it down. It's not a big deal. It doesn't happen very often and I can deal with it on a case by case basis.

Thanks.
Back to top
Jim_UK
Board Member



Joined: 19 Nov 2008

Posts: 538
Location: North West UK


flag
PostPosted: Fri Apr 27, 2012 5:39 pm 
Post subject: Re: Reset passwords not working

Is there not a time limit during which the new password is valid? If so it may be that your users change password and then leave PC only coming back, downloading emails and trying to log in after the password has expired.

Jim
Back to top
RefugeeBob
Board Member



Joined: 13 Mar 2011

Posts: 31



PostPosted: Fri Apr 27, 2012 6:23 pm 
Post subject: Re: Reset passwords not working

Jim_UK wrote:
Is there not a time limit during which the new password is valid? If so it may be that your users change password and then leave PC only coming back, downloading emails and trying to log in after the password has expired.

Jim


I've never heard of a time limit on passwords. Is there one? Is that a configurable option in the ACP? If so, I've never seen it.

Or, is there a time limit on activating the new password using the activation link in the e-mail that's sent?

I experimented with a test user, reset the password and it worked OK.

What I suspect is that some users are just not activating the new password. Either they're overlooking this step or their e-mail addresses are no longer valid. I'd bet my own money that's what is going on here.

Thanks.
Back to top
Jim_UK
Board Member



Joined: 19 Nov 2008

Posts: 538
Location: North West UK


flag
PostPosted: Fri Apr 27, 2012 6:36 pm 
Post subject: Re: Reset passwords not working

Quote:
Or, is there a time limit on activating the new password using the activation link in the e-mail that's sent?


Thought that was what I had said!!
I can't be 100% sure but I was under the impression that in order to be able to use the system generated password the activation link had to be clicked and that there was a time limit after which clicking that link would not work.

Jim
Back to top
RefugeeBob
Board Member



Joined: 13 Mar 2011

Posts: 31



PostPosted: Fri Apr 27, 2012 7:27 pm 
Post subject: Re: Reset passwords not working

If there's a time limit, and I can't find anything about one, that might account for some cases. My experience, however, is that you can't make anything on the internet so obvious that no one will overlook it. I'm sure there are some users who receive the e-mail with the subject "New password activation" and see only the new password, then try to log in with it without reading anything else in that e-mail. Overlooking something important is very common.

Thanks.
Back to top
dogs and things
Board Member



Joined: 18 Nov 2008

Posts: 621
Location: Spain


flag
PostPosted: Fri Apr 27, 2012 8:43 pm 
Post subject: Re: Reset passwords not working

Sounds to me like a very reasonable assumption

Many people click faster than their eyeballs can transmit them the content of even a simple message containing no more than 10 words.

And of course, those are the first ones to blame "the system" for its shortcomings, thus making others break their heads over what's not working. icon_biggrin.gif

_________________
phpBB2 will never die, I hope!
Back to top
drathbun
Board Member



Joined: 24 Jul 2008

Posts: 653
Location: Texas


flag
PostPosted: Wed May 16, 2012 5:27 pm 
Post subject: Re: Reset passwords not working

To the best of my knowledge, there is no time limit (expiration date) on phpBB2 passwords.
_________________
phpBBDoctor Blog
Back to top
Jim_UK
Board Member



Joined: 19 Nov 2008

Posts: 538
Location: North West UK


flag
PostPosted: Wed May 16, 2012 5:38 pm 
Post subject: Re: Reset passwords not working

drathbun wrote:
To the best of my knowledge, there is no time limit (expiration date) on phpBB2 passwords.


Thanks Dave - I shall make a mental note. Not sure where I had seen that unless it was perhaps a warning that I had got when using a BB somewhere as it is not unknown for me to forget a password or two (or three)

Jim
Back to top
drathbun
Board Member



Joined: 24 Jul 2008

Posts: 653
Location: Texas


flag
PostPosted: Wed May 16, 2012 5:41 pm 
Post subject: Re: Reset passwords not working

You're welcome.

[off topic]You've been carrying that fish around for a very long time... icon_wink.gif[/off topic]

_________________
phpBBDoctor Blog
Back to top
Display posts from previous:   
Register or Login to Post    Index » General Support  Previous TopicPrint TopicNext Topic
Page 1 of 1 All times are GMT
 
Jump to:  

Index • About • FAQ • Rules • Privacy • Search •  Register •  Login 
Not affiliated with or endorsed by the phpBB Group
Powered by phpBB2 © phpBB Group
Generated in 0.0185 seconds using 15 queries. (SQL 0.0015 Parse 0.0006 Other 0.0164)
phpBB Customizations by the phpBBDoctor.com
Template Design by DeLFlo and MomentsOfLight.com Moments of Light Logo